Privacy Policy

At Run4Win Casino, your trust is our greatest asset. We are committed to protecting your personal information and ensuring that your data is handled with care, transparency, and responsibility. This Privacy Policy outlines how we collect, process, and safeguard your data, helping you make informed decisions while enjoying our gaming platform.

Data Processing

This Privacy Policy details how we comply with legal and regulatory requirements, including the handling of personal data necessary for providing access to games, support services, and bonus features.

Run4Win Casino operates under the management of Dama N.V., a company registered in Curaçao, and its fully owned subsidiary Friolion Limited, located in Cyprus. Dama N.V. is licensed and regulated by Antillephone N.V., ensuring a secure and compliant gaming experience.

By using our platform, you acknowledge and agree to this Privacy Policy. We may update this policy from time to time, and your continued use of Run4Win Casino after any changes signifies your acceptance.

Collection of Information

We collect several categories of personal data to deliver, maintain, and improve our services. This information may include:

1. Registration and Contact Details: Information you provide when registering, such as your name, email address, phone number, and identification documents.
2. Communication Records: Any messages or correspondence exchanged with our support team through email, chat, or contact forms.
3. Activity and Transaction Data: Details of your gameplay, deposits, withdrawals, and general usage of the platform.
4. Verification Documents: Identity verification materials to comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements.

How We Use Your Information

The information we collect is used for legitimate purposes, including:

1. Managing your account and processing payments.
2. Providing customer support and responding to your queries.
3. Verifying your identity and ensuring regulatory compliance.
4. Sending promotional offers and updates, if you have opted in.
5. Preventing fraudulent or unlawful activities on our platform.
6. Complying with financial and gambling-related legal obligations.
7. Improving our games, features, and user experience based on aggregated data insights.

Marketing Communications

With your permission, Run4Win Casino may send you promotional materials, exclusive offers, or updates about new features. You can manage your preferences or opt out at any time through your account settings or by contacting our support team.

Sharing of Data

We do not sell or lease your personal information to third parties. However, we may share it in the following cases:

1. Within Our Organization: With other entities under Dama N.V. for operational efficiency and legal obligations.
2. Trusted Service Providers: With payment processors, identity verification services, and security providers to deliver essential services.
3. Legal Authorities: When required to comply with law enforcement or regulatory mandates.

All third parties are bound by strict confidentiality agreements to ensure your data remains protected at every stage.

Data Security and Retention

Run4Win Casino uses advanced security protocols and encryption technologies to safeguard your data from unauthorized access, loss, or misuse. Personal data is retained only for as long as necessary to fulfill legal obligations — typically, at least five years from the closure of your account, in accordance with AML regulations.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience, understand user behavior, and tailor marketing efforts. You can manage or disable cookies through your browser settings, although some features of the site may be affected.

Your Rights & Contacting Us

You have the right to:

• Request access to the personal data we hold about you.
• Correct or update inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal obligations.
• Object to data processing for direct marketing purposes.

To exercise your rights or raise concerns, please contact our Data Protection Officer (DPO) via the contact form or support email. EU residents may also submit complaints to their local data protection authority under GDPR.

Run4Win Casino remains committed to protecting your privacy and delivering a trustworthy gaming environment. If you have any questions regarding this Privacy Policy or your personal data, don’t hesitate to reach out.